Q A

Quality and Assurance, for the people in my same line of work you know very well who these people are. Although these people are really nice outside of the office or let's say not waiting for someone who's in a call to screw up, they can still be a force to reckon with. For some they are the grimm reapers and then for some they are... well still grimm reapers with out the scythe. I am no expert but it seems that their main job is to wait and hope that an agent screws up so that they can file it in their report. Not to generalize all of them, there are still a very few who does their job accordinglly, if not flawlessly. People are born to praise aswell as criticize each other's work. SO it will be no surprise if we find a flaw in an utterly flawless thing. We may overlooked it but for those people who thrives to criticize, their ever keenfull senses will detect you in a heartbeat. Most of them seeking for perfection but then again there is no such thing as a perfect call. It just so happened that the flaws eluded the one observing. . .